At Key 2 Glam we are committed to providing you with the best experience possible. We are more than happy to accommodate unopened and unworn hair to be exchanged within 7 days of receiving your order. All hair must be in its original state meaning no dye or chemicals, unraveled, and no cutting of the weft.  Absolutely no refunds will be issued out. You are responsible for all shipping fees for exchanges unless we are at fault. Please ship all exchanges to the following address: 

Key 2 Glam 

1811 S Wabash Ave 

Chicago, IL 60616



Please allow 7-10 business days for shipping. No shipping on weekends and holidays. We require a signature confirmation to ensure your order arrives at the correct destination.



Key 2 Glam is not liable for any lost or stolen packages once they are signed for.